In this episode, we explore the intricate world of beta program management with Israel Nunez-Santiago, the Beta Program Manager at Universal Robots. Delve into the strategic thinking and detailed processes behind managing successful beta programs in a high-stakes industrial robotics environment.
Israel takes us through the challenges and triumphs of fostering a culture of feedback and continuous improvement, pivotal in driving product excellence and ensuring customer satisfaction in a rapidly evolving tech landscape. Discover how Universal Robots leverages beta testing to refine their revolutionary six-axis robots, ensuring they meet the demanding needs of manufacturing and automation applications.
In This Episode:
(0:00) - Intro
(1:00) - The origin story of Universal Robots' beta program and its evolution.
(4:20) - The motivation behind Israel's role and the inception of the beta program.
(6:06) - Early challenges and growth pains of establishing the beta program.
(8:36) - The importance of internal marketing and convincing stakeholders of the beta program's value.
(16:16) - Tactics for showcasing the beta program's importance and ROI.
(21:45) - Rapid-fire questions revealing personal insights and professional wisdom from Israel.
About Our Guest:
Israel Nunez-Santiago stands at the forefront of shaping the future of industrial robotics through his role as Beta Program Manager at Universal Robots. With a keen focus on beta program management, Israel has been instrumental in bridging the gap between development and real-world application, ensuring products not only meet but exceed market expectations.
His work involves coordinating large-scale tests, engaging with over 300 global companies, and fostering a feedback-rich environment that drives innovation. Israel's approach is marked by a deep commitment to quality, a passion for collaborative problem-solving, and an unwavering dedication to enhancing customer experiences through technological advancement.
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Download the transcript here.
